Build clearer trade workflows with us

IMPORT.SG looks for people who can combine careful document work with practical customer coordination. Customs and trade facilitation work is not only about knowing forms; it is about checking details, asking the right questions, tracking exceptions and communicating clearly when shipment timelines are tight. Good candidates are reliable, responsive and comfortable with structured workflows. They should be able to handle commercial documents, client instructions and operational deadlines without becoming careless under pressure. For customer-facing or coordination roles, we value people who can explain issues calmly, follow up properly and keep records updated. For documentation roles, attention to detail is essential because small errors in values, quantities, party names or transport references can create delays. IMPORT.SG welcomes applicants with freight, courier, warehouse, customs, logistics or trade-documentation experience.

IMPORT.SG may recruit for customs declaration and trade documentation specialists, courier and operations coordinators, dispatch support, administrative operations roles and manpower deployment support positions. The exact openings depend on business needs, client projects, workload and location requirements. Some roles focus more on reviewing shipment documents, preparing declaration inputs and maintaining close-out records. Other roles focus on coordinating collection, delivery, proof of delivery, local route planning and client updates. There may also be operational support roles for freight-forwarding environments, especially where clients need help with airwaybill execution, import/export formalities or customer service workflows. Openings, work location, schedule, compensation, benefits and reporting structure are confirmed in the applicable job advertisement and written offer, not assumed from the general Careers page.

A Customs Declaration & Trade Documentation Specialist supports the structured handling of shipment and trade documents. Typical work may include reviewing commercial invoices, packing lists, transport documents and supporting records; preparing declaration inputs; identifying missing or inconsistent details; drafting clarification requests; maintaining job status; and keeping exception and close-out records. The role may involve communication with clients, freight teams, courier coordinators and operations staff. Depending on the scope, the work may touch import permits, export permits, transhipment declarations, Certificates of Origin, Carnet support or other document-readiness workflows. Where a role requires formal declarant responsibility, the necessary competency and authorisation requirements must be met. Singapore Customs explains that declarants are individuals authorised by a Declaring Agent to apply for permits on its behalf. Singapore Customs

Useful experience includes customs declaration support, freight forwarding, import/export administration, TradeNet-related workflows, airfreight or seafreight documentation, warehouse coordination, courier operations, customer service in logistics, or trade compliance administration. Candidates do not need to know everything from day one, but they should be comfortable reading documents carefully and asking structured questions. Strong written communication is important because many issues are resolved through emails, document requests and status updates. Digital confidence also matters because the work may involve portals, spreadsheets, shared folders, tracking systems and structured records. Candidates with experience in controlled goods, origin documentation, airwaybills, permits, Certificates of Origin or Carnet coordination may be especially suitable. Above all, IMPORT.SG values accuracy, reliability and disciplined follow-through.

Requirements depend on the role. Some administrative or coordination roles may focus on relevant experience, attention to detail and operational judgement. Other roles may require specific customs, freight, safety, driving, transport or declarant-related credentials. For example, Singapore Customs notes that individuals must pass the Customs Competency Test for Declarants before they can be registered as Declarants. Singapore Customs Rider or courier-related roles may require valid transport arrangements, licences or insurance depending on the work. Site-based roles may require safety briefing, customer-site access or PPE. IMPORT.SG will state required credentials in the relevant job advertisement or written offer. Applicants should be honest about their experience and certifications, because trade and logistics work depends heavily on trust and operational accountability.

A Courier & Operations Coordinator helps manage document and small-parcel movements from request to completion. Typical work may include confirming collection details, checking delivery addresses, verifying recipient contacts, coordinating rider or courier availability, maintaining delivery status, collecting proof-of-delivery records and escalating delays or access issues. The role requires practical judgement because Singapore deliveries can involve CBD offices, warehouses, restricted facilities, condominium access, industrial estates, hospitals, schools or secure buildings. Coordinators must be able to communicate clearly with clients, couriers and recipients, especially when deadlines are tight or instructions change. Responsible handling of client documents is essential. The role may also involve basic logistics administration, job tracking and customer updates. Candidates with dispatch, courier, route-planning, freight or operations experience may be a good fit.

Operations roles require reliability, calm communication, practical problem-solving and accurate recordkeeping. A good operations person does not only “move fast”; they check whether the collection address is correct, whether the recipient is available, whether the item is ready, whether there are access restrictions and whether the proof of delivery is properly recorded. IMPORT.SG values people who can keep customers updated without overpromising. Responsiveness is important, but so is discipline. When a delay, missing contact, rejected document or route problem occurs, the right response is to escalate clearly and document what happened. Local knowledge is useful, especially for Singapore logistics zones such as Changi, Ubi, Jurong, Tuas, CBD, Woodlands and industrial estates. Good operations work makes complex jobs feel orderly.

Some roles may be full-time, part-time, shift-based, project-based or scheduled around operational demand, depending on client needs and workload. For example, courier coordination, urgent dispatch, freight documentation support and manpower deployment may involve different working patterns from standard office administration. The exact schedule is confirmed in the job advertisement and written offer. Candidates should state their availability clearly when applying, including preferred days, hours, location limits and notice period. Where employees are covered under Singapore employment rules on hours, overtime and rest days, those requirements must be considered in the work arrangement. MOM provides guidance on hours of work, overtime and rest days for employees covered under Part 4 of the Employment Act. MOM

Training depends on the role, but IMPORT.SG expects new team members to understand the company’s workflow, communication standards, document handling expectations and escalation process. For documentation roles, training may cover document review habits, intake checklists, status records, version control, exception handling and client communication. For courier or operations roles, training may cover job confirmation, proof-of-delivery records, route coordination, access issues and customer updates. Role-specific systems, templates and procedures may also be introduced. Some credentials or external competency requirements cannot be replaced by internal training, especially where customs declarations, safety-sensitive tasks or regulated processes are involved. The goal is to help team members work accurately, respond quickly and understand when to ask for guidance rather than guessing.

IMPORT.SG expects team members to handle client information responsibly. Trade and logistics work may involve invoices, packing lists, permits, shipment values, customer contacts, transport documents, supplier details, product information and sometimes sensitive operational instructions. Applicants and employees should be comfortable working within confidentiality rules, agreed document channels and access controls. Good practice means using information only for the assigned work, avoiding unnecessary sharing, checking document versions carefully and escalating any accidental disclosure or suspicious request. Candidates should also avoid sending unnecessary sensitive personal data when applying for roles. A resume and short note are enough at the first stage. Identification numbers, financial information and unrelated personal records should not be included unless specifically requested later through an appropriate process.

Send your resume and a short note to info@import.sg. In the note, state the role you are interested in, your relevant experience, preferred location, availability, notice period and any useful credentials. Keep the application clear and practical. If you are applying for a documentation role, mention your experience with customs, freight, TradeNet, permits, COOs, AWBs, BLs or logistics administration. If you are applying for courier or operations work, mention dispatch experience, local route knowledge, customer service background, transport arrangements and availability. Please do not include unnecessary sensitive personal data, identification numbers or financial information at the application stage. IMPORT.SG may retain application information for recruitment administration in line with its privacy policy, and only shortlisted applicants may be contacted.

After you submit your application, IMPORT.SG may review your resume against current openings, role requirements, schedule needs and relevant experience. If your profile is shortlisted, the team may contact you for further discussion, clarification, interview arrangements or supporting information. Some roles may require checks on competency credentials, work availability, transport arrangements, system familiarity or site requirements. The process may differ depending on whether the role is documentation-focused, courier-focused, operations-based or deployment-related. Not every applicant will be contacted, especially where there are many applications or no suitable opening at the time. Any confirmed appointment should be documented in writing. MOM notes that written key employment terms are required for eligible employees covered by the Employment Act and employed for 14 days or more. MOM